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Sustainability training, redefined 

Gamifying hotel employee training towards more environmentally sustainable and resource responsible behaviour in hotels.

 

Problem

Earth is facing an environmental crisis. without a significant change in people’s behaviour, we will be facing 40% global gap between demand and supply of reliable drinking water soon. From this point of view, it is necessary for hotel sector to cut it’s carbon footprint by 90% by 2050 in order to meet the 2 degree climate change threshold agreed upon in the Paris Climate Agreement from 2015.

 

Hotel customers are becoming more environmentally conscious; 43 million tourists worldwide consider themselves to be ecotourists. According to InterContinental Hotels Survey, 75% of their customers are concerned if the hotel they are staying in has a policy related to environment. People who see hotel employees acting unsustainably are leaving bad reviews. Going green counts. 

 

Employees' often careless behaviour produces enormous amount of waste that doesn’t just pollute the environment, it wastes hotel’s resources. Raising environmental awareness amongst catering employees by providing energy and resources management training could help to reduce catering energy usage by up to 30%. By washing linens at 65 degrees rather than 85, a hotel in USA managed to save $2000 us dollars in three months. Awareness is the key. 

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Solution

Online employee training game suited for hotel employees is a product that combines the benefits of training employees towards saving hotel’s resources, thus also reducing pollution and helping to position the hotel as a green, eco-counscious company. More engaging training process helps towards the image of a modern employer. Being an online tool, this training does not take up time from the in-house employee training. Gamification helps to increase skill-based knowledge and overall retention rate significantly. Engaging employee training helps to reduce employee turnover. Furthermore, this game takes psychological factors into account, making use of technologies' potential to influence human behaviour. 

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  • B2B; Software as a Service 

  • Online; Web Game

  • Features all 4 departments (Front Office, F&B, Housekeeping, Back Office) + Bonuses (Recycling)

  • Real-life environmental impact information

  • Customised features are possible

  • Available in your hotel's language

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MORE

Proposing a tool; an online educational game that helps hotels to educate their employees about more sustainable behaviour. 87% of millennials say that training and development is crucial to a job. Gamification helps to increase skill based knowledge by 14%, overall retention rate by 9% and effort put in tasks employees are performing by 51%. Keeping employees engaged further helps to reduce employee turnover. â€‹ 

Learning through games is not just more engaging. 2015 study showed that energy information embedded in a game can change people’s behaviour towards energy saving significantly. People who played a game with embedded environmental information for only 30mins remembered turning off 2 more appliances on average out of 5 when leaving the room.

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By incorporating short, engaging and memorable game into employee training, employees will be made aware of the consequences of their potential wasteful actions. Besides reducing hotel's pollution footprint, this helps to reduce energy and water usage and deals with paper and plastic and other resources waste in all areas of hotel employment. Making employees aware of the impact their everyday actions have on the very environment they live in prompts them to rethink their behaviour at the workspace, and therefore to reduce the waste of hotel’s resources in general. More psychological factors, such as social approval phenomenon, are used in this game.

 

Furthermore, incorporating environmental questions into employee trainings can be used towards building a reputation of socially conscious and responsible brand and avoid bad reviews from eco-conscious customers.

ATTORNEYS

email: greenyouremployee@gmail.com

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Whatsapp: +85260105351

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Play our demo:

http://47.254.18.79/GreenHotel_Hotel_Finalprototype/

*Currently only available on desktop, mobile version coming soon

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The Team: Barbora Babitzova, Yang Cai, Xin Ping Gong, Xinyi Wang

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Contact us: 

Under the supervision of Hong Kong PolyU School of Design MScMET 

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